Digital Customer Service: the 10 Cornerstones

Digital Customer Service: the 10 Cornerstones Customer service is about solving the problems of your patients. Now, companies have to manage customer service across multiple channels. When people have a negative experience online, they blame the company. Not...

Tips for Providing The Perfect Customer Experience

Tips for Providing The Perfect Customer Experience Amazing customer service may seem like a lot of extra work on a short-term basis, but it does improve your brand image and goodwill, which means a lot in the long run. No matter how big or small your Direct Primary...

The Dos and Don’ts of Customer Service

The Dos and Don’ts of Customer Service Everyone can recall a time when they’ve received excellent customer service. Whether it was the clerk who was extra helpful or the hotel staff who went above and beyond, we’ve all experienced it. Unfortunately though, the bad...