Digital Customer Service: the 10 Cornerstones

Digital Customer Service: the 10 Cornerstones Customer service is about solving the problems of your patients. Now, companies have to manage customer service across multiple channels. When people have a negative experience online, they blame the company. Not...

Tips for Providing The Perfect Customer Experience

Tips for Providing The Perfect Customer Experience Amazing customer service may seem like a lot of extra work on a short-term basis, but it does improve your brand image and goodwill, which means a lot in the long run. No matter how big or small your Direct Primary...